Home > News > October 2004 > 22-Oct-2004

WWP and TfL win national training award

WWP, in conjunction with Transport for London, were presented with a Highly Commended Award at the National Training Awards ceremony in London earlier this month.

From left to right: WWP MD Melanie Holland, TFL's Tom Harlow, WWP CEO Susan Foran, Awards presenter Sue Barker, TfL's Andrew Smith.

WWP and Transport for London (TfL) won their award for a project designed to improve the computer skills of 1300 TfL employees when control of London Underground transferred to the Mayor of London and TfL last year.

TfL was introducing a new enterprise resource planning (ERP) system and, to fully exploit its capabilities, 1200 users needed to become proficient in its use. A further 90 employees from the legal department needed bringing up to speed in general IT skills.

"It was recognised that, in a short space of time, nearly 1300 people needed to improve their IT competence in a variety of applications." said Daniel Church, Support Manager in TfL Management Development.

WWP used a mix of formal one-to-one training, informal support and on-line hints and tips that covered 40 key tasks that the ERP users need to know."

For the legal staff, who ranged in abilities from non-PC users to advanced users needing specialist training, WWP provided coaching, half-day workshops and one-day courses. The training was based on a learning needs analysis which helped ensure that the training was targeted and relevant to each member of staff.

Church added: "Feedback from staff indicated that the programme was a great success and now it has been validated by the presentation of this prestigious award. We are now using the programme as a model for other parts of TfL to improve PC skills."

WWP CEO Susan Foran commented, "I feel very honoured to be
included in these prestigious awards, and especially to be part of an industry that is concerned with nurturing the development of people. We are also very proud and delighted that our work with TfL has been recognised and rewarded."

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