Home > News > January 2006 > 26-Jan-2006

Pub company wins two industry training awards

Leased and tenanted pub company Punch Taverns had a successful night at the recent National Innkeeping Training Awards (NITAs).

The company won two awards, one for 'Best Area Manager / BDM Development' and a second for 'Innovation in Training'.

One of the company's training providers, Daniel Pettigrew, was also named 'Professional Trainer of the Year', while Punch licensee Graham Rowson from the Plungington Tavern in Preston was crowned 'Licensee Trainer of the Year' for the second year in succession.

Punch Taverns' customer services director Francis Patton said: "The NITAs are the only recognised awards for training within the licensed trade and to win two is a fantastic achievement for our learning and development team.

"We are particularly pleased to receive awards for both licensee training and a development scheme for our own internal staff. It shows the value we place on our people and the opportunities available for individuals looking to progress in the business."

The Best Area Manager Development award was presented to Punch for its induction training for newly appointed business relationship managers (BRMs). Employees undergo an intense three month learning period, working alongside 'mentors' who regularly review their performance. Coaching and skills training then continues for up to 12 months.

Punch received the Innovation in Training award for its licensee training course Profit Through Quality. Punch says the one day programme is organised in conjunction with leading drinks suppliers and is designed to help publicans improve the overall operational facility of their businesses and deliver the perfect serve to customers every time.

The NITAs are organised annually by trade body the British Institute of Innkeeping (BII).

BII chief executive John McNamara said: "Since their launch in 1991, the NITAs have aimed to reward training excellence within the licensed retail sector. In all cases, awards go to the entry which exemplifies training excellence and effective use of resources to achieve measurable results."

External link

For more information about the National Innkeeping Training Awards vist the British Institute of Innkeeping website at: www.bii.org/

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