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New customer service training video from Rick Stein and Supernova

Training video producer Supernova has teamed up with chef Rick Stein to produce a new customer service training video. The video, called 'It's Personal', is designed for anyone in face-to-face or telephone contact with customers.

According to Supernova, the key learning points include: having the right attitude, communicating positively, taking responsibility, and learning from experience. The video comes with a user guide featuring training notes and resources.

There are two other supporting videos in the programme. In 'It’s Personal – for the organisation too' Rick Stein and managers from public and private sector organisations discuss some of the key issues involved in managing customer service successfully; while 'It’s Personal – but don’t take it personally!' gives pointers for dealing with difficult customers

Supernova collaborated previously with Rick Stein on Recipe for Success, a training video about managing and motivating people.

External link

For more information and a clip from 'It’s Personal', visit: www.supernovalearning.com/catalogue_06_personal.htm

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