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Utility companies link up with CMI for tailored training

Managers at nPower and Thames Water (part of the RWE Group) have the opportunity to enhance their skills through a partnership with the Chartered Management Institute. The alliance follows the completion of a pilot programme that involved a group of 16 managers undertaking a 12-month development programme.

The agreement enables managers throughout the RWE Group UK to access a series of tailored training programmes that have been created to complement current in-house development initiatives.

Under the broad theme of ‘service management’, the training aims to develop the participant’s skills in self management and information handling, and enhance the way they lead their teams to meet customer needs and expectations.

According to the Chartered Management Institute, each tailored programme has been designed to encourage participants to draw on personal work-based experience to help them to apply the skills they learn to practical workplace issues. Candidates will be assessed through a series of work-based assignments and success will lead to the award of NVQ Levels 3, 4 and 5.

Richard Newcombe, Head of Training and Development at RWE UK, said: "In a service environment good management is about meeting customer needs and ensuring information is handled sensitively and swiftly. By providing our managers with the chance to obtain a professional qualification that has been mapped to the national standards RWE is demonstrating its commitment to these customer values and ensuring that they form a part of our continuing professional development."

Tricia Williamson, director of management development at the Chartered Management Institute, says: “With competition fierce in the service industry, organisations must ensure that managers receive appropriate opportunities to develop the skills that will enhance individual and company performance. By developing existing and aspiring managers on an ongoing basis, organisations improve their retention potential and create a motivated, productive team."

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