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Hilton research suggests link between staff loyalty and training

Research commissioned by hotel company Hilton International suggests that there is a link between employee development and reduced staff turnover.

In a survey completed by 1,854 employees across all parts of Hilton International’s business worldwide, 37 per cent say that being offered development opportunities is the most important factor in them deciding to continue their career with Hilton. A further 50 per cent say that although it isn’t ‘the’ factor, being given the opportunity to develop professionally is very important to them.

Hilton employees across the globe are able to access a wide range of learning activities through the Hilton University, the group’s online learning platform. These include:

• 550 e-learning courses from Skillsoft covering business, professional and IT skills
• Books24x7 Referenceware – featuring management, business and technology books and reference materials
• Online mentoring
• Virtual classroom environments

Employees also have the opportunity to visit the Hilton University Bulletin Board, which is used increasingly to share ideas and best practice with colleagues in other countries.

According to Hilton International, 100,000 e-learning courses have been completed since the launch of the Hilton University in February 2002.

The Hilton International survey also found that 90 per cent of respondents say that the resources they access through Hilton University help them with their professional development. 98 per cent go on to say that they would recommend Hilton University to colleagues.

Commenting on the survey findings, Maarten Staps, International Learning and Development Manager for Hilton International said: "We are committed to ensuring that we offer the best learning experiences to our team members, so it is encouraging to see real proof that they are using the Hilton University for both professional and personal development.

"Our focus will continue to be on the quality and relevance of the learning activities available through Hilton University. However, the increase in employee loyalty and the potential reduction in staff turnover as a result of this commitment is a welcome knock-on effect."

The survey, whose participants remained anonymous, took place online during the summer of 2005

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