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GoSkills provides customer service training on DVD

GoSkills, the Sector Skills Council for passenger transport, is launching a new customer service training programme on DVD.

In 'The Trip', the audience meets drivers 'Barry Right' and 'Barry Wrong'. They both take coach trips with identical routes and passengers, but their behaviour produces very different results. The DVD aims to show the how good customer service works and the impact of poor practice.

Peter Huntington, GoSkills' Chief Executive, said: "The public have ever higher expectations of customer service and the blunt truth is that if they get poor service they will vote with their feet and switch to a different method of passenger transport or go by private car.

"We have developed 'The Trip' with the support and input of the Guild of British Coach Operators and the Institute of Customer Service. We are very confident that it will strike the right chord with trainers, operators and drivers and help deliver a first class travel experience."

Carole Essex, GoSkills' Commercial Manager, added: "This is the first in a suite of training resources we are going to deliver to the passenger transport industries. We are listening to employers and operators to gauge their training needs and, where there is a gap in provision, supply resources that will improve skills and delivery across the sector."

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