Home > News > September 2007 > 24 September 2007

New e-learning for TK Maxx staff

e-Learning courses on influencing and problem solving are the first in a new series of interactive learning modules to be offered to staff at UK retailing operation TK Maxx.

The new courses have been developed following deployment of the Mohive eLearning Publishing System this summer.

Collette McFarlane, learning and development manager at TK Maxx, said: "Learning options for retailers today are often inflexible and inaccessible, and the traditional departmental culture is not best equipped to encourage the degree of interactivity that's required for really successful knowledge transition in retail today.

"Skills gaps may be identified at line management level, but they are solved by course modules that are frequently developed outside the real environment of day to day retailing.

"The solution is to get people to think different across the entire infrastructure: to provide a platform that makes injecting new training ideas and approaches easy for anyone, wherever they operate on our business. By delivering this platform via e-learning, we're encouraging people throughout the operation not just to learn, but to think about how they learn."

Mohive CEO Lars Unneberg said: "Success for the collaborative learning strategy depends on highly effective feedback opportunities that motivate representatives at every level of the business. The basic assumption is that the managers best placed to identify skills gaps are also expertly equipped to help develop the training solutions required to fill them.

"It's actually quite frustrating for many managers in retail. Traditionally, they're tasked with pinpointing knowledge gaps in their teams, but given very little opportunity to suggest the tactics that could be deployed to tackle the problems they find. Yet these people are uniquely placed to help shape the very initiatives most likely to work best. By introducing a new level of interactivity into the approach we can encourage the workflow process required to tap into that knowledge and develop better, more relevant, training solutions faster."

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