Home > News > September 2004 > 03-Sep-2004

Free seminar aims to reveal the secrets of customer service success

Research and training company, Lorien Customer Focus is marking this year's National Customer Service Week by running a free seminar on changing employee attitudes and improving customer service levels.

The seminar is being held on Wednesday 6th October 2004 at the offices of one of LCF's clients - Jaguar Cars in Coventry - and will include a tour of the Jaguar factory.

Catherine Walsh, LCF's director of training, said: "We all know that delivering excellent service levels to our clients is about making sure that employees have the right skills, knowledge, tools and resources to do their jobs effectively. Traditional training meets this requirement but, at LCF, we believe that the only way to ensure success is for learning programmes to impart emotion, enthusiasm and motivation, as well as the necessary skills and knowledge."

According to Walsh, the seminar will be participative, illustrated with case studies and thought-provoking activities. She added: "The session will enable participants to explore the underlying principles of customer service training and understand what companies can do to improve employee capability."

You can register for the seminar online online at: www.loriencustomerfocus.co.uk

Please note: Training Reference is not responsible for the content of external Internet sites.

Related information

Visit our events page for more news about conferences, exhibitions and seminars.

Training and development books

Discover books on a variety of training and development topics at the Training Reference Bookshop

Source suppliers

Visit the Training Reference Directory to view supplier details for a wide range of courses, products and services.

Sponsored links

Back to top