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Local businesses complete customer service training

More than 200 frontline staff from businesses in and around Southampton have completed the 'Southampton Welcomes' customer service training programme.

Tourism South East Training and Skills ran the programme from January to March 2008. It incorporated a series of training courses and a guided walking tour of the city, to help improve participants' familiarity with key attractions and services.

Staff from different businesses ranging from taxi and coach companies to shops, visitor attractions, restaurants, hotels and leisure centres received Welcome to Excellence customer care awards and certificates at a recent award ceremony.

The Learning and Skills Council and the Local Skills for Productivity Alliance funded ‘Southampton Welcomes'. The tailored courses aimed to improve customer service skills and give customer-facing staff extra knowledge to help influence and improve visitors' experiences.

Sue Gill, head of Tourism South East Training and Skills, said: "We were delighted with the positive reception from local businesses to equipping staff with advanced customer service skills. It was based on highly practical, focussed training designed to improve the service they deliver to local customers and visitors on a day-to-day basis.

"It was a highly innovative programme tailored specifically to Southampton and we hope it will enable businesses to provide an exceptional welcome and to better highlight what the city offers to all visitors."

Tourism South East Training and Skills delivered Southampton Welcomes as a tailored programme through its Welcome to Excellence suite of customer service training courses.

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