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A&E team leaders complete leadership development programme

Sixty-five accident and emergency team leaders from the North East Ambulance Service (NEAS) have just completed a 5-day leadership development programme designed by Worcestershire based training company Righttrack Consultancy.

The programme has been designed to support the newly created A&E team leader role and is part of an ongoing programme of professional development for the team leaders.

Colin Cessford, director of clinical standards and quality at the NEAS, said: "We want to move away from the old-fashioned workplace idea of employing 'supervisors' towards an approach where we employ 'leaders' of staff.

"Leaders use creative thinking and hence use their own initiative to solve complex problems rather than simply following policies and procedures. This is how we will create the NEAS of tomorrow and ultimately how we will become more patient focussed and improve patient care."

Righttrack were tasked to design a programme that would not only provide the team leaders with the necessary leadership skills and knowledge, but would also engage and inspire them to really make a difference back in the workplace.

Susan Richardson, training and development manager at the NEAS, said: "The training programme is excellent. It gives the team Leaders a very good foundation in leadership and problem solving skills. It is the beginning of a long-term management development process within the NEAS."

John Freshney, lead Righttrack training consultant for the programme, said: "The Team Leaders who attended showed such incredible commitment to both the NEAS and their personal development. The NEAS should be extremely proud of the way the Team Leaders approached this new and exciting venture."

Colin Cessford said overall the programme has been a tremendous success: "It has exceeded all of our expectations. Our Team Leaders have already improved upon performance in 10 Service Improvement Programme areas."

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