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Steps to showcase drama-based training at HRD 2009
Drama-based learning provider Steps Drama will be running a conference session at HRD 2009 designed to show how managers can become better skilled at handling the difficult conversations involved in appraisals, performance management and career development.
The interactive presentation, called Handling Difficult Conversations, takes place on Tuesday 21 April 2009 (Session Time: 3.30-4.45pm, Code: A12).
Mark Shillabeer, director of Steps Drama, said: "When they need to have a difficult conversation with a member of their team, some managers duck the issue, others blunder in tactlessly."
"The skills involved in handling a difficult conversation are the same whether you're tackling annoying employee habits, managing poor performance or making someone redundant. This session will help managers to improve their effectiveness and respond appropriately whenever a difficult situation arises."
In a series of dramatic scenarios, three actor-facilitators from Steps will be aiming to highlight issues around managing expectations, communication, giving feedback, dealing with different working styles and self management.
"Trainers can find it a challenge to present interpersonal and communication issues in a way that feels relevant to people," said Mark Shillabeer. "Drama encourages discussion and debate about best practice and the delegates learn by challenging behaviours, contributing ideas and helping the characters work toward a successful resolution."
The 2009 HRD Conference and Exhibition is organised by the Chartered Institute of Personnel and Development (CIPD) and takes place on 21-23 April at ExCeL, London. Steps Drama will be on exhibition stand 443 at the event.
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