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National Customer Service Week 2009

This year's National Customer Service Week, co-ordinated by the Institute of Customer Service, takes place on 5-11 October.

The Institute says that employers see the week as an opportunity to recognise the efforts of their customer-facing staff and thank them for their achievements.

The National Customer Service Week website features ideas for activities during the week. These include job swaps between management and frontline staff, talent shows and inviting customers to nominate customer service champions.

The Institute is calling on more organisations to register for the week by visiting the National Customer Service Week website at www.nationalcustomerserviceweek.com.

Jo Causon, chief executive of the Institute, said: "Enterprises that aim for high service standards and recognise the talents and contributions of all their staff will motivate their people, improve customer loyalty and boost profits.

"Employers increasingly understand that people with the appropriate skills and positive attitudes make a difference with their customers. Their personalities and individual qualities always shine through whether contact with customers is face-to-face, remote or online.

"These are tough, challenging times and the loyalty of customers and their relationships with service suppliers are being severely tested. If customers don't get service that is reliable, adaptable and available when and how they need it, they can quickly and easily go elsewhere."

Companies that have already signed up to take part include Virgin Trains, Volkswagen, TalkTalk, Ladbrokes, Mothercare, Carnival UK, Hallmark Cards and Avon Cosmetics.

External links

National Customer Service Week website

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