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The Human Capital Return On Investment

A paper from Global Learning Alliance and Knowledge Advisors

Part 7 - Post Event vs. Follow Up

It is important to note that under the learner-based model referenced above, and any other model used by KnowledgeAdvisors it is critical to gather data from participants at least two points in time. The Post Event instrument will gather data immediately after a learning intervention. It is at this point that the participant estimates via forecasting their job performance, isolation and confidence ratings. This is important because a huge value in ROI is to make it a predictive tool not a reactive or historic tool. Forecasting ROI prior to the passage of time can be a very valuable tool to make business decisions just as sales forecasts drive sales decisions and accounting forecasts drive accounting decisions.

The Follow-Up is a second exercise to re-collect data when the participant is back on the job and time has passed. Here the data on job performance, isolation, and adjustment is no longer a prediction but a realistic estimate of what has really occurred. This is critical to do to understand reality. Just as sales people review actual versus forecast so to should training personnel view Post Event vs. Follow Up.

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© 2004 Global Learning Alliance and Knowledge Advisors. Reproduced with permission. Any opinions or views contained in this article are solely those of the author and do not necessarily represent those of Training Reference.

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